ARTICLE [News Card] Customer Success (ENG)
[News Card] Customer Success (ENG)
Customer Success: People Are Not Tools but the Ultimate Purpose
The Management Philosophy of Atomy
The customers must succeed for Atomy to also succeed. For Atomy, the customers are not a tool for its profit but the ultimate goal and direction. Satisfying the customers and enabling them to lead prosperous lives becomes the foundation of Atomy’s success. Among the customers are not only the consumers and business owners on the outside, but also those within, the employees and the partnering companies. Only when all stakeholders succeed, Atomy can reach its success. Business textbooks state that the purpose of a company is to make profit. The majority of decision-making at typical companies, therefore, is centered around profitability and whether an action can lead to a beneficial outcome is an important criterion for judgment. When it comes to hiring people and creating products, the focus is on what most benefits the company. In Atomy, however, the people, the customers are the priority and the profit also exists for their happiness. This is something that must be protected and will never change.
The Cow philosophy VS Baby Philosophy
We must not take advantage of the customers and think of them as the means for attaining wealth. The management exists for the people, and its goal is to ensure the success of the customers. The company cares for the customers like a mother caring for her baby rather than a farmer caring for a cow. The farmers may also take great care of their cows, but their focus is in the milk they will receive in return. The care is not out of love, but for the beneficial outcome. Caring parents, on the other hand, do not want anything from their babies. The parents would be satisfied just to see the baby grow up and have a happy life. In the “Baby Philosophy”, Atomy is the tool for the success of consumers, business owners, partnering companies, and the employees.
The encounter with Atomy is your chance for Success
Anyone who has a relationship with Atomy, from within the company or outside, is a customer. Atomy sincerely hopes for the success of everyone in its community, that meeting Atomy may become the opportunity for success. Success for a consumer is the ability purchase a quality product at a low price and for the business owners, to be given the opportunity to not only make a living and achieve their dreams. Employees must also pursue their own success through the organization. A company that is willing to be a tool for happiness, rather than squeeze the performance out of employees to make up for its expenses, is worth dreaming together. Businesses must exist for people, not people for the businesses. If happy employees dedicate themselves to working for the customers, the customers become loyal for the best products and services, leading to the success of the business owners, the company is likely to flourish naturally.
The joy of achievement for all the customers is also what brings joy to Atomy itself.
The Management Philosophy of Atomy
The customers must succeed for Atomy to also succeed. For Atomy, the customers are not a tool for its profit but the ultimate goal and direction. Satisfying the customers and enabling them to lead prosperous lives becomes the foundation of Atomy’s success. Among the customers are not only the consumers and business owners on the outside, but also those within, the employees and the partnering companies. Only when all stakeholders succeed, Atomy can reach its success. Business textbooks state that the purpose of a company is to make profit. The majority of decision-making at typical companies, therefore, is centered around profitability and whether an action can lead to a beneficial outcome is an important criterion for judgment. When it comes to hiring people and creating products, the focus is on what most benefits the company. In Atomy, however, the people, the customers are the priority and the profit also exists for their happiness. This is something that must be protected and will never change.
The Cow philosophy VS Baby Philosophy
We must not take advantage of the customers and think of them as the means for attaining wealth. The management exists for the people, and its goal is to ensure the success of the customers. The company cares for the customers like a mother caring for her baby rather than a farmer caring for a cow. The farmers may also take great care of their cows, but their focus is in the milk they will receive in return. The care is not out of love, but for the beneficial outcome. Caring parents, on the other hand, do not want anything from their babies. The parents would be satisfied just to see the baby grow up and have a happy life. In the “Baby Philosophy”, Atomy is the tool for the success of consumers, business owners, partnering companies, and the employees.
The encounter with Atomy is your chance for Success
Anyone who has a relationship with Atomy, from within the company or outside, is a customer. Atomy sincerely hopes for the success of everyone in its community, that meeting Atomy may become the opportunity for success. Success for a consumer is the ability purchase a quality product at a low price and for the business owners, to be given the opportunity to not only make a living and achieve their dreams. Employees must also pursue their own success through the organization. A company that is willing to be a tool for happiness, rather than squeeze the performance out of employees to make up for its expenses, is worth dreaming together. Businesses must exist for people, not people for the businesses. If happy employees dedicate themselves to working for the customers, the customers become loyal for the best products and services, leading to the success of the business owners, the company is likely to flourish naturally.
The joy of achievement for all the customers is also what brings joy to Atomy itself.